Privacy Policy
1. Introduction
At WhatsFlow, we are committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and protect information when you use our WhatsApp Business API platform and related services.
By accessing or using WhatsFlow, you agree to the terms outlined in this Privacy Policy.
2. Data Collection
a. User Data
We collect user information during registration and service usage, which may include:
Name
Contact details (email address, phone number)
Billing and payment information
b. Usage Data
To improve platform performance and security, we may collect technical data such as:
IP addresses
Device types
Browser information
Usage patterns and activity logs
c. End-User Data
WhatsFlow users are responsible for obtaining lawful consent from their end-users before collecting, storing, or processing any personal data through WhatsApp messages in compliance with Meta and WhatsApp policies.
3. Data Usage
Collected data is used for the following purposes:
Service Provision: To operate, maintain, and improve WhatsFlow’s WhatsApp Business API services
Communication: To send service updates, system notifications, and support-related messages
Compliance: To comply with legal obligations and Meta / WhatsApp Business Platform policies
4. Data Sharing
WhatsFlow does not sell, rent, or trade personal data.
We may share information only in the following circumstances:
With trusted third-party service providers under strict confidentiality agreements
When required by law, regulation, or to protect our legal rights
5. Data Security
We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.
Users are responsible for safeguarding their account credentials and ensuring secure access to their accounts.
6. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Meet legal, regulatory, or compliance requirements
Data is securely deleted or anonymized when no longer required.
7. User Rights
Subject to applicable laws, users have the right to:
Access their personal data
Request correction or updates
Request deletion of data where legally permissible
To exercise these rights, users may contact our support team.
8. Changes to This Privacy Policy
WhatsFlow may update this Privacy Policy from time to time. Significant changes will be communicated through the platform or website. Continued use of the service constitutes acceptance of the updated policy.
9. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: support@whatsflow.in
🌐 Website: https://whatsflow.in
📍 Address: Gujarat, India